Custom backlit letters installed on a storefront wall with clean LED illumination

CUSTOM BACKLIT LETTERS MANUFACTURER

Premium Backlit Letters, Built for Your Business

Backlit letters are metal or acrylic letters with LED inside that throw a soft halo onto the wall, built to your font, finish, and light color. We build Luxury metal, Classic metal, and Acrylic routes factory-direct, with welded metal shells or CNC acrylic. Each set uses safe 12V LEDs and Mean Well power by default, is UL Listed, and comes with a 3-year limited warranty.

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What Backlit Letters Are and Why Businesses Choose Them

Custom backlit letters with an even LED halo glowing on the wall behind each letter

Backlit letters are dimensional letters with the LED system built inside each letter body. Each letter is a hollow 3D shell with its open side facing the wall. When the LEDs inside light up, the light passes through acrylic onto the wall behind, and an elegant halo forms around every letter, following its outline. When the halo is built cleanly and evenly, every letter looks lifted off the wall and floating just in front of it, and that is what gives a backlit sign its depth and its premium 3D look. By day the same letters read as solid, architectural signage. After dark the halo around each letter lights up the wall behind it, and the wording stays sharp from across a street or a lobby, without the harsh glare of an exposed-bulb sign. Some buyers know the same effect as halo-lit or reverse-lit lettering. It’s the look you see on flagship storefronts, hotel lobbies, and corporate reception walls.

Businesses invest in good signage because people notice it, walk in, and remember the name. Start with how people react to it. In the BrandSpark and Better Homes and Gardens American Shopper Study, 41.5% of consumers said they had made assumptions about a store’s quality from clear, attractive signs. That perception turns into footsteps. In a FedEx Office survey of U.S. consumers, 76% said they had entered a store they had never visited before because of its signs. And it shows up in sales. In studies summarized by the Sign Research Foundation in The Economic Value of On-Premise Signage, just one additional sign lifted sales by 4.75%, more than a larger building or longer opening hours did. A good sign works like a silent salesperson, every hour your door is open.

What We Build Around Your Brand

Custom here isn’t a size you pick off a list. It means real production built around what you need. Here is what you can customize, at the very least:

Font

Choose the font you want, including serif, sans-serif, script, and handwritten styles. If the font you pick doesn’t suit the sign route you want, we’ll still give you a workable option, such as wider strokes. That keeps the result as close to your font as possible. These changes go into production only after you confirm them. We never make that call for you.

Finish

The finish is the first thing people read on a storefront, and a generic one drags down the look you paid for. We work in mirror-polished, brushed, or painted stainless steel, plus plating, wood-grain transfer, and aged or distressed looks when the brand calls for it. Each one is matched to your brand and checked before it ships.

Light Color

Light color is a key part of how an illuminated sign presents your brand. The right setting depends on the surroundings and on your visual identity. The glow can blend into the space around it, or stand apart from it so the sign catches the eye. As standard we offer single-color LEDs in 6000K white, 3000K warm white, 4000K natural white, red, yellow, blue, and green. For controllable color we can use RGB or WRGB LEDs, and custom LEDs are available on request.

Mounting Method

Every sign has its own mounting conditions. Some go on wood panels or slatted wood walls, others on ordinary drywall, plaster, brick, or stone. Some walls can be drilled and some can’t. On some, the wiring can run inside or behind the wall to stay hidden, and on others it can’t. Each surface needs a mounting method that suits it. Some signs mount on stud bolts, some on brackets or a raceway, and some need the letters fixed to a metal backer box that hangs from the ceiling or stands on its own metal base. We build all of this around your actual site, so your sign can be installed the right way.

Power Supply

The power supply is a key part of any illuminated sign. It converts your site’s power into the DC power the LEDs need, so the sign stays steadily lit for years. We use quality Mean Well power supplies, with the LPV-60-12 as the default. It accepts 90 to 264V AC input, puts out 12V DC at up to 60W, is fully encapsulated to IP67, and is a Class 2 power unit certified to UL 879 and UL 1310. We size the power supply to your sign’s actual wattage and setting. If your site doesn’t run on ordinary residential AC power, tell us the exact supply (voltage, and AC or DC), and we’ll choose a power supply that suits it.

Brand Identity (VI)

Your visual identity (VI) is how customers recognize your company at a glance, across your logo, colors, storefront, and business cards. A sign that drifts from it weakens that recognition. We build your sign strictly to your VI colors. Send us the color codes from your brand guide. We work in Pantone by default and also accept RAL, Sherwin-Williams, and Matthews Paint codes. If your colors are web colors, we match them with professional color software and send you the result to confirm. That way your sign fits your VI too.

Operating Environment

Every sign faces its own environment. It may sit indoors or outdoors, face summer heat or winter cold, go through a long rainy season, or deal with salt corrosion near the coast. All of this has to be considered in production, because no single build suits every environment. We build each sign with the process that suits its setting, so it serves you reliably for years.

Choose the Right Backlit Letter Route

Most projects fit one of three routes. Luxury is the first to look at for a premium storefront or feature wall. Classic is the safer metal route when size, tough exposure, or serif fonts matter. Acrylic is the lighter option for indoor and outdoor locations.

Classic: large signs and tough exposure

Classic backlit metal letters with a reflected halo on a large commercial facade

Better for large facade letters, serif marks, and tougher outdoor walls. It mounts off the wall and gives a smooth reflected halo.

Classic Backlit Metal Letters

Acrylic: indoors and outdoors

Backlit acrylic letters with a white halo on a marble wall

Useful indoors or under a canopy, roof, or recessed entrance. For a wall open to the weather, a metal route lasts longer.

Backlit Acrylic Letters

UL Certification and Warranty

Our illuminated signs are UL Listed, and the electrical parts inside, from the LEDs and wires to the power supply, are UL certified too, for overall quality and safety. Each sign ships with its UL labels already applied. On outdoor signs the label usually goes where it can’t be seen once installed, such as the top of a letter shell. On indoor signs we suggest the back panel of a letter, since indoor signs are seen up close and rarely have a hidden spot like that. Once the sign is up, those labels can no longer be seen, so we suggest showing them to your property manager for inspection and their records before installation.

Our illuminated signs come with a 3-year limited warranty by default. It covers defects in materials and workmanship. If a part fails from such a defect within those 3 years, we send the replacement by DHL free of charge. It does not cover import duties on the replacement part, or the labor to remove the old part and fit the new one. It also leaves out damage from lightning, floods, storms, and other natural events, from power surges, from incorrect installation or wiring, and damage caused by people. The power supply and any controller carry their makers’ own warranties, and we arrange that service for you.

On request, we can extend the warranty to 5 years and build your sign with upgraded materials, such as Cree-grade LEDs, at extra cost. For most customers our default build is more than enough. The warranty runs 3 years, yet many customers have used their signs for more than 5 years, and some for more than 8.

Everyday Care

Backlit letters are easy to look after. Wipe off dust, stains, fingerprints, and salt promptly with a clean soft cloth dampened with fresh water. Never clean them with organic solvents, which can damage the finish, especially plated and painted finishes.

What to Send for a Useful Quote

Please send as much detail as you can, so we can quote correctly. Once you confirm the order and pay for it, we prepare production-ready shop drawings for your approval before manufacturing.

  • Design file. Vector is best, but a clear image or an AI mockup is enough to begin. For an AI mockup, ask the same AI conversation that made it for a flat design with no distortion or rendering. Plain black and white is fine.
  • Size. Letter height or overall width, even as a rough target. If you’re not sure, send the size of the space where the sign will mount, and we’ll suggest a size.
  • Wall. A photo of the surface where the letters will mount, with a short description: the material, whether it can be drilled, and whether wiring can run inside or behind the wall.
  • Power. Your power source at the site. Standard U.S. 110V is fine as-is. For industrial voltage, send the spec so we match the right power supply.
  • Environment. Indoor or outdoor, near the coast or not, any long rainy season, and any extreme summer heat or winter cold.
  • Destination. Where the sign ships, plus any deadline, so we can quote shipping accurately and tell you early whether the date is achievable.
  • Finish. Metal finish, face color, and lighting color if you already have a preference.

Not sure which route fits? Send the basics through our quote form. We’ll review the size, wall, and exposure first, then point you to Luxury, Classic, or Acrylic before quoting.

Custom Backlit Letters, Built Around Your Brand

We build each set strictly to your brand design and needs, customized from font and finish to lighting color. Each sign gets the weather rating its setting calls for and a mounting method that suits its wall, and it connects to your site’s power, so it keeps your brand on display reliably for years. In the BrandSpark and Better Homes and Gardens American Shopper Study, 85.7% of consumers agreed that a sign conveys the personality or character of a business. Our signs help you get a display that meets or beats what you expect, and help your brand stay in people’s minds.

Explore the Main Backlit Letter Directions

Our backlit letters split into three routes by material and construction. Here's how each one is built, how it lights, and where it fits best.

Luxury backlit metal letters with bright LED illumination and premium stainless steel construction

Luxury Backlit Metal Letters

Details

Luxury is our brightest and most dimensional metal route. It uses a fabricated 304 stainless steel shell by default, with part of the CNC-engraved acrylic back panel left exposed outside the shell. Light passes through those exposed acrylic edges straight onto the wall, and you also see it directly. That creates a wider, brighter, more eye-catching halo that looks great from near or far. It suits boutique and flagship storefronts, hotel and restaurant entrances, and upscale retail and hospitality facades. It works indoors or outdoors, and day or night it draws people’s eyes and shows off your business.

  • Shell: 304 stainless steel by default, in a mirror-polished, brushed, or powder-coated finish.
  • Lighting: high-brightness, safe LEDs shining through a visible light-transmitting acrylic edge, for a strong, bright halo.
  • Mounting: flush to the wall, or off the wall when the site calls for it, such as on a curved wall.
  • Best for: premium retail, hospitality, and storefronts, indoor or outdoor.
Luxury Backlit Metal Letters →
Classic backlit metal letters with smooth reflected lighting and fabricated metal shell

Classic Backlit Metal Letters

Details

Classic is the most common backlit sign, used for both large and small letters. It uses a stainless steel shell by default, with a laser-cut acrylic back panel hidden completely inside, so from the front or side you only see the metal shell. Light passes through the back panel onto the wall and reflects back, forming a soft, even halo around each letter. It must be mounted off the wall. It suits large letters, serif fonts, thin-stroke logos, and longer viewing distances. It’s a common choice for building facades, office and corporate exterior signage, oversized storefront signs, churches and institutions, and tougher outdoor walls.

  • Shell: stainless steel by default. Very large letters use aluminum to cut weight for shipping and installation.
  • Lighting: soft, even reflected halo (reverse-channel structure).
  • Mounting: off the wall on spacers and stud bolts, usually 3/8 in to 13/16 in (10 to 20 mm) out, so the light has room to spread into an elegant halo.
  • Best for: large letters and serif fonts, indoors or in harsh outdoor conditions.
Classic Backlit Metal Letters →
Backlit acrylic letters with painted faces and bright LED illumination for close-view branding

Backlit Acrylic Letters

Details

Acrylic is the lighter, more refined route for indoor and outdoor spaces, made from a CNC-engraved solid acrylic shell on an aluminum back plate and lit from the back for an even halo. It suits office reception and lobby walls, showroom and retail interior branding, conference and boardroom signage, and storefronts, including recessed ones. An acrylic shell works indoors and outdoors. Outdoors, it is best mounted under an awning or canopy, where it lasts longer. For a wall open to the weather, we recommend a metal shell with an acrylic back panel.

  • Shell: CNC-engraved solid acrylic shell on an aluminum back plate, painted or powder-coated.
  • Lighting: LED modules inside. Light leaves through the unpainted acrylic sides near the back plate and falls on the wall for an even halo.
  • Mounting: flush by default, or off the wall on spacers and stud bolts.
  • Best for: reception walls, indoor branding, and outdoor storefronts under a canopy or roof.
Backlit Acrylic Letters →

Still Deciding Which Backlit Letters to Choose?

Most projects come down to three questions. How far away does the sign need to be seen, or what letter height or total sign area does your property allow? Where will it be mounted, and what conditions will it face? What final look do you want? Budget and deadline matter too. In the BrandSpark and Better Homes and Gardens American Shopper Study, 60.8% of consumers said they had driven by a business and failed to find it because its sign was too small or unclear. Luxury gives you the brightest, most dimensional metal look for a flush-mounted storefront, Classic is the workhorse for oversized letters and tougher outdoor walls, and Acrylic keeps things light and refined, indoors and outdoors. Send us your details and we’ll tell you which one fits, and why, before you commit a dollar.

Before that, we suggest checking the sign rules for your site. Ask your landlord or property manager for the building’s sign guidelines, and ask your city or town government about a sign permit. Illuminated signs usually also need an electrical permit, which a licensed electrician applies for. Once you know your sign fits the local rules, we’ll build a custom sign that meets them.

Compare backlit letter models by project fit

A side-by-side look at how Classic, Luxury, and acrylic compare on brightness, halo, dimensional effect, installation, size, materials, and lighting, so you can match the route to your project.

Classic Backlit Metal Letters

Classic backlit metal letters sample

Off-wall metal backlit letters with strong outdoor durability, an even reflected halo, and reliable performance on indoor and outdoor projects, from small letters to large.

View Classic Letters
Brightness
4/5
Halo Effect
4/5
Dimensional Effect
4.5/5
Installation Difficulty
4/5
Installation Method
Off-wall stud mounting.
Best For
Indoor/outdoor, including cold, rain, and coastal
Letter Size Range
4 in to 39 3/8 in+ height.
Font Suitability
3/8 in+ stroke width.
Shell Material
304 stainless steel (316 near the sea), aluminum for very large letters
Shell Finish Options
Multiple metal finish options
Shell Process
Fabrication, laser welding.
Back Panel Material
Acrylic or PC
Back Panel Installation
Fully hidden inside shell.
Light Source
LED
Illumination Colors
White, warm white, natural white, red, yellow, blue, green, RGB/WRGB.

Key advantages

  • Suits both small and large letters.
  • Strong outdoor durability and waterproofing.
  • Works even with a few narrow strokes.
  • Even illumination with a clean halo effect.
  • Clean look with concealed studs and wiring.
  • UL Listed, 3-year limited warranty, 5-year warranty available on request.

Backlit Acrylic Letters

Backlit acrylic letters sample

CNC engraved acrylic-shell backlit letters with refined 3D appearance, strong direct illumination, and excellent close-range display quality, indoors and outdoors.

View Acrylic Letters
Brightness
4.5/5
Halo Effect
5/5
Dimensional Effect
3.5/5
Installation Difficulty
3/5
Installation Method
Flush or off-wall stud mounting.
Best For
Indoor and outdoor
Letter Size Range
4 in to 15 3/4 in recommended
Font Suitability
13/16 in+ stroke width, even strokes preferred
Shell Material
Opal acrylic by default, frosted clear acrylic optional
Shell Finish Options
Paint / powder coat only
Shell Process
CNC engraved.
Back Panel Material
Aluminum
Back Panel Installation
Fully hidden inside shell.
Light Source
LED
Illumination Colors
White, warm white, natural white, red, yellow, blue, green, RGB/WRGB.

Key advantages

  • Refined 3D shell made by CNC engraving.
  • Especially strong for close-range viewing.
  • Less dependent on wall reflectivity.
  • UL Listed, 3-year limited warranty, 5-year warranty available on request.
20+Years of Fabrication Experience
2,500+New Customers Every Year
60+Countries Served Worldwide
24/7Fast Project Communication Support

How the Quote and Production Workflow Works

Here's how a project moves from first contact to a tracked shipment. Two control gates are built in on purpose: payment never jumps straight to production, and production never jumps straight to shipping.

  1. SummaryFind out what the rules allow where the sign will go before you order, so the letters can go up as soon as they arrive.

    TimingBefore you order.

    For us, building the sign is the easy part. The costly mistake is a sign the local rules won’t allow, so check before you order. Rules can set the size, area, lighting, font, color temperature, finish, and more. For an outdoor business sign, start with your landlord or property manager for the building’s sign rules, then ask your city or town about a sign permit. An illuminated sign usually needs an electrical permit pulled by a licensed electrician, and a large or heavy sign may also need a building permit. For a business sign indoors, check with your landlord or property manager, because a sign seen from the street can still fall under local rules. At home, ask your HOA about an outdoor sign, or your city or town if there is no HOA. For an indoor sign at home, have an electrician confirm what the circuit at that spot can supply, and tell us what the wall is made of.

  2. SummarySend your logo or wording, target size, mounting surface, and any reference images so we understand the sign before quoting.

    TimingInitial review usually starts within one business day.

    The project starts the moment we have enough to picture your sign. Vector files (AI, CDR, EPS, or a production-ready PDF) are ideal, but a clear image is enough to begin. At this stage we usually confirm the wording or logo, rough size, quantity, indoor or outdoor use, the mounting surface, a preferred finish, the destination, and your timeline.

  3. SummaryWe check the technical feasibility and prepare a quote based on the confirmed project basics. Prices start at $50.

    TimingUsually within one business day of receiving usable details.

    Before quoting, we review the production route, material direction, lighting method, installation conditions, and shipping context. The quote reflects product and shipping cost for the project as described. If the design needs a special process, an unusual finish, or extra structural support, we flag it before moving on. The quote comes as a PDF covering production and shipping, valid for 30 days, with a drawing showing the sizes, photos of similar signs we’ve built, and the estimated lead time. A free mock-up image is available on request.

  4. SummaryOnce you approve the quote and pay, the order is activated and enters pre-production confirmation.

    TimingRight after quote approval and payment.

    Paying does not start manufacturing. It releases the order into the next stage so our team can begin the detailed drawing work. This keeps the technical details locked before anything is cut, which is what prevents expensive mistakes later.

  5. SummaryOur designers prepare production-ready shop drawings and send them for your sign-off before production.

    TimingUsually within about 3 business days of payment.

    This is the main pre-production gate. The drawing package confirms final dimensions, structural details, materials, finishes, mounting method, wiring-exit and hole positions, and installation notes. Production only begins after you approve the drawings, so the factory builds from a confirmed spec rather than an assumption. The drawings are yours to check, and you can also take them to your property manager, HOA, or city for approval or a permit. If anything comes up during approval, tell us right away. If you cancel after the shop drawings are sent, we keep a drawing fee of at least $500. Once production has started, we also keep the cost of materials and labor used so far, and the rest is refunded based on the amount we received through PayPal.

  6. SummaryWith drawings approved, we build the sign to the confirmed specification.

    TimingMost standard orders finish about 15 business days after drawing approval. Plated, vintage, and wood-grain finishes add about 3 business days.

    Depending on the sign type, production can include cutting, forming, welding, surface finishing, acrylic work, LED assembly, internal wiring, and final assembly. Plating, chemical corrosion effects, and other special processes are scheduled with extra time. The aim is not just a finished sign, but one that matches the approved drawings.

  7. SummaryWhen production is done, we send finished-product photos for your confirmation before shipping.

    TimingRight after production completes.

    This gives you a clear visual check before the sign leaves the factory, covering appearance, structure, finish, and overall execution. It also creates a deliberate handoff between “built” and “ready to ship,” instead of treating shipping as automatic.

  8. SummaryWe run a 24-hour continuous lighting test and release for packing only after it passes and you confirm.

    TimingA 24-hour continuous lighting test runs before dispatch.

    This is the main post-production quality gate. We start the 24-hour burn-in while you review the photos. If anything shows up during the test, we fix it and run the full 24 hours again until it passes. After the test passes and we have your confirmation, we move to packing and release.

  9. SummaryAfter release, we arrange shipping and send tracking so you can follow the delivery.

    TimingShipment is arranged right after release. Transit depends on destination and method.

    Once packed, we ship by the agreed method and share tracking as soon as it is available. Projects ship by express, air freight, or sea freight depending on size, destination, and schedule. DHL then takes about a week to most areas.

Ready for a Real Quote?

An accurate quote needs at least these details: your design file, target size, sign type, operating environment, a photo of the wall, where it ships, and your deadline. Send whatever you have, even an AI mockup. For an AI mockup, ask the same AI conversation for a flat design with the rendering and distortion removed. Black and white is fine. In a FedEx Office survey of U.S. consumers, 68% said they had bought a product or service because a sign caught their eye. In studies summarized by the Sign Research Foundation in The Economic Value of On-Premise Signage, roughly 60% of the businesses studied reported average sales increases of 10%. Don’t wait. Start with a real quote, and get your sign working for you and winning more customer attention as soon as possible.

Frequently Asked Questions About Backlit Letters

Straight answers on materials, lighting, installation, quotes, and shipping. If your question isn't here, send it through the form and we'll reply within one business day.

Backlit letters push light out the back of each letter onto the wall, creating a soft glow outline around the letter. Front lit letters light up the face itself. Backlit letters give a more refined, architectural look. Front lit letters read brighter and more direct from a distance.

By default the light source is a safe low-voltage 12V DC LED. LEDs are mounted inside each hollow letter shell. On Classic metal letters, the light shines out the back onto the wall, then reflects off the wall to form a halo. On acrylic letters, it escapes through the unpainted acrylic sides nearest the wall and falls straight onto the wall to form a halo. On Luxury metal letters, part of the acrylic back panel sits outside the shell, and light passes through that exposed acrylic straight onto the wall to form a halo.

They are widely used for storefronts, reception and lobby walls, office and hotel branding, and architectural façades, both indoors and outdoors. For outdoor use we adjust the structure, waterproofing, and material grade to the environment. Metal models (304, or 316 for coastal) are the safer outdoor choice. For large letters we use an aluminum letter shell, which cuts weight and makes shipping and installation easier. Acrylic letters work indoors and outdoors. Outdoors, they are best mounted under an awning or canopy, where they last longer.

Every sign carries a 3-year limited warranty against defects in materials and workmanship. When a part fails from such a defect within those 3 years, we send the replacement by DHL free of charge.

The warranty does not cover import duties on the replacement part, or the labor to remove the old part and fit the new one. It also leaves out damage from lightning, floods, storms, and other natural events, from power surges, from incorrect installation or wiring, and damage caused by people.

The power supply and any controller carry their makers’ own warranties. We deal with the maker and arrange the service for you, and the shipping and duties on those parts are yours.

For an extra charge, the warranty can run 5 years with Cree-grade LEDs. Ask about it when you request a quote.

LEDs fade slowly with use, and a sign takes far longer than 3 years to look too dim for its setting. If one letter goes dark after the warranty ends, remaking the full set is the better fix, since a single new letter won’t match the others in brightness or light color.

We mainly use:

  • Metals: stainless steel (304 by default, 316 for coastal or high-salt sites) and aluminum (for the shell on very large letters, to reduce weight)
  • Non-metals: acrylic, for letter shells or for light-transmitting faces, plus acrylic or PC for the diffuser panel inside Classic letters
  • Electrical materials: including but not limited to UL-certified LEDs, wires, and power supplies

Standard finishes include:

  • Stainless steel: mirror polished, brushed, painted or powder-coated, and plated colors
  • Aluminum: brushed, painted or powder-coated, and anodized colors
  • Paint and powder coat in gloss, matte, or semi-gloss
  • Plating in gold, rose gold, brass, copper, bronze, and more, plus wood-grain and antique effects
  • Anodizing in a wide range of colors

For a custom color, send a color number from Pantone, RAL, Sherwin-Williams, or Matthews Paint, and we mix the paint to match.

For coastal or salt-air environments, we recommend powder-coat, brushed, or mirror finishes. Plating isn’t recommended there.

By default, Classic letters are 1 in (25 mm) deep, Luxury letters about 1 3/8 in (35 mm) including the light-transmitting acrylic edge, and acrylic letters 13/16 in (20 mm). The final depth is set in the shop drawings once we have your vector file. If you need a certain depth, tell us and we’ll do our best to meet it.

We use BlueView LEDs by default, with Cree-grade LEDs on request. The LED type and layout are chosen for each sign and shown in the shop drawings.

Yes. Brightness can be set with a dimmer. For automatic control you can add a dusk-to-dawn light sensor (turns the sign on at night and off in daylight) or a timer (on/off at set times each day). Please let us know in advance if you’d like any of these, so we configure them with your order.

They look like finished three-dimensional letters, so they stay clean and premium even when switched off.

Standard options include white (6000K), warm white (3000K), natural white (4000K), red, yellow, blue, green, and RGB / WRGB.

RGB / WRGB color-changing suits wider strokes, because these LEDs are usually larger, and it comes with a wireless controller. If you choose color-changing, then where the stroke width and budget allow, we recommend WRGB. The added white (W) diodes greatly expand the range of colors the sign can produce and make the result look richer.

Our LEDs are rated for more than 100,000 hours. They dim slowly with use rather than failing all at once, and a sign takes far longer than the 3-year limited warranty to look too dim for its setting. When that day comes, remaking the whole set keeps the brightness and color even.

Backlit letters need very little maintenance. Wipe them with a clean soft cloth dampened with clean water. Avoid alcohol-based or harsh chemical cleaners, especially on painted or plated finishes. In coastal areas, wipe the letters regularly with clean fresh water to remove salt and protect the finish.

To quote your project we need:

  • Your sign’s vector design file
  • The target size
  • A photo of the installation spot
  • Any preferred material, finish, or lighting color

The more detail you send, the more accurate the quote. If you have a clear budget, tell us and we’ll do our best to suggest a suitable option within it.

We need vector artwork (AI, EPS, SVG, or PDF), which you can usually get from your designer. A high-resolution image is fine to start the conversation, but production still needs vector artwork for accurate manufacturing. One thing to watch: a “vector” file made by auto-converting a bitmap (such as a PNG or JPG) through software or a website usually comes out worse than a sharp bitmap, because the edges turn jagged and detail is lost. Our designers can rebuild vector artwork from a high-resolution bitmap, but some differences in detail are unavoidable, so it’s best to get the source file from your designer saved as a vector.

AI-generated images and renderings are welcome as a visual reference, but production still needs vector artwork. If your image came from an AI chat, ask that same conversation for a flat version of the design with no rendering or distortion. Black and white is fine. Send it together with the rendering. Some AI tools, such as Claude, can tell you which font they used, so ask and include the font name. Others, such as ChatGPT, draw the letters rather than set them in a font, so they can’t name one. Even if the rendered letters are warped or stylized, a flat design or a font name gives our team a reliable baseline to rebuild clean vector outlines.

Yes. Based on your wall, viewing distance, and wording we can recommend suitable sizes, proportions, and letter structure.

There is no strict font restriction, but strokes need a minimum width so the LEDs fit evenly inside. That is about 3/8 in (10 mm) for metal letters outdoors, about 5/16 in (8 mm) for indoor Classic, and about 13/16 in (21 mm) for acrylic. If a stroke is too thin, we tell you and suggest the smallest change, such as a slightly wider stroke or larger letters, and you decide. If you’d rather keep the stroke as drawn, we can angle the sides of each letter so the face keeps your stroke width while the base makes room for the LEDs.

A quick guide:

  • Classic backlit metal is the safest pick for oversized letters, outdoor projects, and fonts with fine serifs or narrow strokes. Its reflected halo is forgiving of dark spots.
  • Luxury backlit metal is a flush-mount premium metal look, with strong dimensional presence and no stand-off needed, well suited to boutiques, flagship stores, hotels, and upscale façades.
  • Backlit acrylic is lightweight, great for close-up detail, and works indoors and outdoors. Outdoors, it is best mounted under an awning or canopy, where it lasts longer.

Send us your wording, size, and location and we’ll recommend the best fit.

Yes. After your order is confirmed we prepare a detailed shop drawing for your approval, and production doesn’t start until you sign off. Before shipping, we also send finished-product photos and a 24-hour lighting-test confirmation, so nothing leaves the factory without your approval.

They are usually mounted with stud bolts: holes are drilled in the wall, the letters are fixed with the stud bolts, and the wiring is connected in parallel to one power supply. Each set ships with a full-size (1:1) mounting template, stud bolts, a wiring diagram, and instructions. We recommend a professional sign installer for every illuminated sign, and your local electrician makes the final electrical connection by our wiring diagram. If you’d rather drill fewer holes, we can pre-mount the letters on a metal backer box.

By default the letters use safe 12V DC LEDs, and 24V DC LEDs are available on request. They must never be connected directly to a mismatched power supply. Power from your site always passes through a power supply first, which converts it to the DC power the LEDs need. Each order includes one or more UL-listed power supplies, Mean Well by default, sized to the sign. Your electrician makes the final connection by our wiring diagram.

If your site runs on industrial or commercial power, send us the voltage before we build so we can match the right power supply. If you want to run the sign off a 12V AC landscape lighting system, you’ll need to buy a matching power supply locally, since the letters themselves run on 12V DC. Tell us your power source up front so we match the power supply to it.

Yes, with one added part. Landscape lighting usually runs on 12V AC, and the letters run on 12V DC, so the two don’t wire together directly. You’ll need to buy a matching LED driver locally that puts out 12V DC for the sign.

Yes, for the metal routes. Outdoor letters use waterproof LEDs and an IP67 waterproof power supply, and each letter has weep holes along its bottom edge so water can drain out. We also adjust for tougher conditions:

  • 316 stainless steel near the sea, for the shells and the metal mounting hardware
  • IP67 LEDs in very rainy areas
  • Materials chosen for very cold climates

Acrylic shells work indoors and outdoors. Outdoors, they are best mounted under an awning or canopy, where they last longer. For a wall open to the weather, we recommend a metal shell with an acrylic back panel.

Each order ships with:

  • The letters, each separate piece with about 6.5 ft (2 m) of wire attached by default
  • An LED driver (power supply), Mean Well by default
  • A full-size (1:1) mounting template
  • Stud bolts, plus tube spacers for off-wall mounting
  • A wiring diagram and installation instructions

By default, you provide the main power line from your supply to the sign. If you’d like us to supply it, tell us in advance.

Yes, by default. Each letter usually takes 2 to 4 stud-bolt holes plus one hole for its wire (3 to 5 in all), so a sign made of ten separate letters means dozens of holes in the wall. In the U.S. that can make installation costly.

The other option is a metal backer box. We mount all the letters on it at the factory, so on site it goes up as one piece, usually on about 4 stud bolts plus one cable hole, with more bolts on a large box to carry the weight. The letters arrive wired in parallel, often already connected to the power supply, so the only electrical step is connecting the power supply’s input to your supply. Tell us your plan and we can also set the wire lengths and fit a plug, so your installer hides the exposed wire in a raceway or runs it through the wall, then plugs the sign into an outlet. We still recommend a professional sign installer for the job.

If the wall can’t take the sign, the backer box can hang from the ceiling on stainless steel chains, once your installer confirms the ceiling can carry the load, or stand on a base that we also build. Mounting can be customized to your site.

The backer box or base is an extra charge, and its size raises the shipping cost, so weigh that against the cost of drilling and mounting each letter on site. Based on customer feedback, delivering the sign as one assembled unit like this usually brings the total cost down noticeably, and the more letters in a set, the bigger the saving. Tell us about your mounting surface and any constraints, and we’ll recommend the best approach.

Yes. Near the sea we make the shells and the metal mounting hardware from 316 marine-grade stainless steel, and we recommend powder-coat color, brushed, or mirror finishes. We don’t recommend plating in coastal or high-salt areas, because salt corrodes the plated layer. Wipe the letters now and then with a soft cloth and clean water to remove salt from the surface.

Yes. Both metal routes, Luxury and Classic, work outdoors in rain and high humidity. In very rainy areas we upgrade to IP67 LEDs. Acrylic shells work indoors and outdoors. Outdoors, they are best mounted under an awning or canopy, where they last longer.

Yes, they suit cold environments. For extreme cold, send us the local temperature range so we can choose the right materials and electrical setup.

Prices start at $50 and depend on size, material, structural complexity, finish, lighting, and installation method. Every sign is custom, so the more detail you provide, the more exact the quote. The quote covers production and shipping to your address. PayPal’s fee, installation, and the main power line from your supply are not included. If you choose DHL, import duties and local taxes are not covered by the quote. In some regions we offer DDP shipping, which includes import duties and local taxes.

We accept PayPal (under PayPal’s seller-protection policy we issue you a PayPal Invoice) and credit-card payments processed through PayPal. Full payment is required before production. PayPal’s fees are paid by the buyer, since the quote covers only production and shipping. For any questions about PayPal payment, please contact PayPal’s official customer service.

When you confirm your order, we’ll need:

  • Your recipient name and recipient company
  • Your shipping address (not a PO box)
  • Your PayPal account address (in email format)

Our finance team will then send you a PayPal Invoice so you can complete payment.

If you cancel after we send the shop drawings, we keep a drawing fee of at least $500. If production has already started, we also keep the cost of materials and labor used so far. The rest is refunded, based on the amount we received through PayPal.

Lead time depends on the finish, size, quantity, destination, and installation requirements, so we confirm a real timeline once we understand your project. As a general guide, most orders are finished about 15 business days after you approve the shop drawings, and DHL takes about a week to most areas. Plated, vintage, and wood-grain finishes add about 3 business days.

A rush order has to meet two conditions. It can’t compromise product quality, and it can’t hold up other customers’ signs. In fact, we already run every order as fast as those two conditions allow. If you have a deadline, tell us your project details early, and we’ll tell you what’s realistic and plan production around it. If you truly need a rush, it’s free, but you need to tell us up front, not partway through production.

By default we ship worldwide with tracking through couriers such as DHL, UPS, and FedEx (air or sea freight for large orders). Delivery time depends on the destination and the shipping method you choose. Any import duties or local taxes follow your country’s rules. In parts of the United States and Canada we can ship DDP instead. It takes longer than DHL, but the forwarder clears customs and pays the duties, so you only wait for delivery.

Customs duties are charged by the customs authority where you live, based on your country’s policy, and unless you choose DDP shipping, they aren’t part of our production and shipping quote. For specifics you can contact your local customs. According to the U.S. Harmonized Tariff Schedule, illuminated signs like ours fall under subheading 9405.61. The full 10-digit code depends on the shell material, and the latest official schedule always applies, so your customs broker confirms the exact code and the duty rate. Scam text messages are very common nowadays, so if you receive a message like this, contact DHL’s customer service through their official website to confirm the situation. You’re also welcome to contact us and we’ll check with our DHL contact. Either way, don’t ignore the message. If it goes past the deadline, DHL may dispose of the package. If you’d rather not handle duties, ask for DDP when you order. It is available in parts of the U.S. and Canada, takes longer than DHL, and the forwarder clears customs and pays the duties.

About Us

We’re a Chinese sign factory making custom signs, with 20+ years of production experience and a large volume of signs delivered to more than 60 countries and regions. Every sign, down to each letter, is carefully built to your requirements and to the shop drawings you approve. Wording, size, material, finish, lighting, and mounting all match your project, for truly personal customization. Our signs are UL Listed and come with a 3-year limited warranty, making us a sign supplier you can trust.

Why Buyers Use This Site to Plan Their Project

A few practical reasons projects move forward here instead of stalling, built around control, clarity, and getting the sign right the first time.

  • Professional Supply

    With more than 20 years of successful sign supply, we give you professional, high-quality service at every step, from detailed shop drawings and production processes to support before and after the sale.

  • Welded Metal Construction

    Our metal letters are welded shells, not riveted or glued. We grind the seams down and tuck them out of sight, so the letters look cleaner up close and more finished on the wall.

  • Two Quality Gates Before Shipping

    Nothing ships on assumption. You confirm finished-product photos, and every order runs a 24-hour continuous lighting test before it is packed and released.

  • Reliable and Trustworthy

    Our signs are UL Listed and ship with UL labels applied. We build them strictly to the relevant standards, with quality materials and advanced processes, so your sign stays high-quality, safe, and on display for years.

  • A Full Mounting Kit in the Box

    Each order includes the letters, a high-quality power supply, a full-size (1:1) mounting template, stud bolts and the hardware needed, a wiring diagram, and instructions.

  • 3-Year Warranty

    Every sign carries a 3-year limited warranty on materials and workmanship, with replacement parts shipped free by DHL. The power supply and any controller are covered by their suppliers’ own warranties. We coordinate with the suppliers for you, and you pay the shipping and import duties on those parts.

HiSun Advertising Co., Ltd

Address
7th Floor, Qiang Sheng Mansion, No. 145 Pujian Road, Pudong District, Shanghai, China
Zip Code
200127
Business Hours
Monday to Friday, 9:00 AM to 6:00 PM (China Standard Time)
Communication
24/7 - send details anytime and we'll reply within one business day